Last updated: 8th May 2026

This Privacy Policy explains how Teem Camp Ltd, operating as Plavio (“Plavio”, “we”, “us”, or “our”), collects, uses, processes, stores, and protects personal information when you access or use our website, platform, and related services (“Services”).

We are committed to protecting your privacy and handling personal data responsibly and transparently in accordance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.

1. Who We Are

Plavio is an AI-powered platform that transforms company training materials into interactive digital learning experiences, including onboarding, compliance, and workplace training scenarios.

Teem Camp Ltd acts as:

• Data Processor when processing employee or user data on behalf of customer organisations

• Data Controller for information relating to our own business operations, website usage, marketing, and customer relationships

For privacy-related questions, please contact:

Teem Camp Ltd (operating as Plavio)
Email: info (at) plavio (dot) ai

2. Information We Collect

We may collect and process the following categories of information:

Account and Contact Information

• Name

• Email address

• Company name

• Account and subscription information

Training and Platform Data

• Uploaded training materials and documents

• Generated training experiences

• Scenario completion data

• Interaction and engagement data

• User activity within training experiences

Technical Information

• IP address

• Browser type and version

• Device information

• Operating system

• Usage analytics

• Log data

Communications

• Support requests

• Feedback submissions

• Marketing preferences

3. How We Use Information

We use information to:

• Operate and maintain the platform

• Generate interactive training experiences

• Improve platform performance and usability

• Manage accounts, subscriptions, and platform access

• Analyse aggregated engagement patterns to improve the product and game-generation systems

• Send relevant product, operational, or marketing communications

4. AI Processing and Generated Content

Plavio uses artificial intelligence technologies to transform customer-provided materials into interactive experiences.

Customer content submitted through the platform:

• Is processed solely to provide and improve the Services internally

• Is not used to train external AI foundation models

• Remains encrypted and securely isolated within authorised enterprise infrastructure providers

Customers remain responsible for reviewing and validating all generated outputs, including compliance, legal, or regulatory accuracy.

5. Uploaded Documents and Data Retention

Uploaded source documents are processed temporarily for generation purposes and deleted immediately after processing.

Generated training experiences and associated platform data may be retained while the account remains active, unless deletion is requested or legally required.

Behavioural and interaction data may be retained in aggregated or anonymised form to improve platform functionality, game generation quality, and user experience.

We retain personal data only for as long as reasonably necessary to:

• Provide the Services

• Fulfil contractual obligations

• Comply with legal requirements

• Resolve disputes

• Improve platform performance and security

6. Behavioural and Interaction Data

Plavio may collect behavioural and interaction data generated through training experiences, including:

• Completion activity

• Scenario interactions

• Decision pathways

• Engagement patterns

This information is used to:

• Improve the quality of generated experiences

• Optimise product performance

• Enhance training effectiveness

• Generate aggregated insights for customer organisations

Where applicable, customer organisations remain responsible for determining how employee data is used internally.

7. Sharing of Information

We do not sell personal information.

We may share data only with:

Trusted Service Providers

Third-party providers supporting:

• Hosting

• Cloud infrastructure

• Analytics

• Payments

• Security

• AI processing

• Customer support

These providers are contractually required to process data securely and only for authorised purposes.

Payments are processed securely through authorised third-party payment providers. Plavio does not store or directly process full payment card details.

Legal and Regulatory Authorities

Where required by law or to protect legal rights, safety, or platform integrity.

Business Transfers

In connection with mergers, acquisitions, financing, or sale of assets.

8. Cookies and Analytics

We use cookies and similar technologies to:

• Operate the platform

• Improve user experience

• Analyse usage and performance

• Understand product engagement

• Support marketing activities

Users may manage cookie preferences through browser settings where applicable.

9. Data Security

We implement commercially reasonable technical and organisational measures to protect information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

Security measures may include:

• Encryption in transit and at rest

• Access controls

• Authentication measures

• Secure cloud infrastructure

• Monitoring and logging systems

While we take reasonable steps to protect data, no internet-based system can be guaranteed fully secure.

10. International Data Transfers

Your information may be processed in countries outside your jurisdiction through authorised infrastructure providers and service partners.

Where required, appropriate safeguards are implemented in accordance with applicable data protection laws.

11. Your Rights

Depending on your location and applicable law, you may have rights including:

• Access to your personal data

• Correction of inaccurate information

• Deletion of personal data

• Restriction of processing

• Objection to certain processing activities

• Data portability

• Withdrawal of consent where processing relies on consent

Requests may be submitted using the contact details provided below.

Where Plavio acts as a Data Processor on behalf of customer organisations, certain requests may need to be directed to the relevant employer or organisation.

12. Marketing Communications

You may opt out of marketing communications at any time using unsubscribe links or by contacting us directly.

Operational or service-related communications may still be sent where necessary.

13. Children’s Privacy

Plavio is intended for business and professional use only and is not directed toward individuals under the age of 18.

We do not knowingly collect personal data from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on this page with a revised effective date.

Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

For questions, privacy requests, or concerns regarding this Privacy Policy, please contact:

Teem Camp Ltd (operating as Plavio)
Email: info (at) plavio (dot) ai